Account Deletion
Athletes may request deletion of their accounts and gamer tags.
Deletion requests may be submitted through:
Account Deletion: https://ar3na.app/delete-account
Email: support@ar3na.app
In the app: Me → Settings → Delete account.
Include the mobile phone number on your account, so we can find it.
Upon a valid deletion request, AR3NA will delete or appropriately de-identify associated personal information, subject to applicable legal exceptions.
To prevent a deleted athlete's gamer tag from being claimed immediately by someone else, AR3NA keeps a one-way coded record of that gamer tag, which does not identify the former athlete, for 90 days after deletion. The gamer tag then becomes available again.
Information subject to deletion includes:
- Mobile phone number associated with the account
- Gamer tag and public athlete profile
- Email address, if collected
- Date of birth and age-verification records no longer required
- Authentication and account credentials
- Personal profile information
- Identifying connections between the athlete and race history
- Account-specific achievements, saved preferences, and personal Ghost records
- Birth year, leaderboard division, and ZIP code
- Home race results and home leaderboard entries
- Invite links and invite credits
- Spoken gamer-tag announcements
- Identifiable leaderboard entries controlled by AR3NA, subject to lawful exceptions
Deleting an account terminates access to the athlete's individual performance history and account-specific features.
Certain information may be retained temporarily when legally necessary to resolve disputes, investigate fraud, comply with legal requirements, or preserve information subject to a lawful hold.